GoWireless independently operates this site and is a Verizon Authorized Retailer

GoWireless independently operates this site and is a Verizon Authorized Retailer

Privacy Policy

 

Privacy Policy

Our customer's privacy is a very important priority at GoWireless. We are committed to continuously maintaining and upholding stringent protections for our customers. This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information. This policy applies to GoWireless stores, GoWireless.com, GoWireless Replacement Insurance Program, and other places where we may collect personal information.

Highlights

Personal Information

  • We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information.
  • We may collect information regarding your interactions with our websites using cookies.
  • We may obtain additional personal and non-personal information from third party providers.


Your Choices

You may choose to:

  • Stop receiving email, direct mail, phone, and mobile marketing communications.
  • Update and correct your personal information.

Uses of Information

  • GoWireless does not sell, rent, or trade your personal information to third parties.
  • We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
  • Your personal information may be shared with current or future GoWireless entities or subsidiaries. We may also use the information you provide to send you marketing communications.
  • In limited circumstances, GoWireless may need to share your information with certain third parties to perform services on our behalf.

Important Information

  • GoWireless does not knowingly collect information online from children under 13.
  • GoWireless values our relationship with our customers and we are committed to responsible information-handling practices.


How To Contact Us?

If you have questions about GoWireless' Privacy Policy, contact us by:

Phone:   866-487-1222, ext 4004
email:   PrivacyRepresentative@gowireless.com
Regular mail:
  • GoWireless Corporate
  • Attn: Customer Care/Privacy
  • 9970 W. Cheyenne Ave
  • Las Vegas, NV 89129
 

Our Privacy Commitment to Our Customers

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

The GoWireless Companies follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:

  • NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
  • SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

GoWireless Inc., "GoWireless", is a corporation, and if you provide information to any of the businesses, stores, or websites owned or operated by GoWireless, this information may be combined or shared among current or future GoWireless, Inc. entities and subsidiaries. GoWireless Inc. operates businesses, retail stores, and websites under the names GoWireless (GoWireless.com and GoWireless.net), GOMBL, (GoMobl.com), and GRIP (gripphoneprotection.com).

Each member of GoWireless Inc., and/or each website established by a member of the GoWireless companies, may have its own Privacy Policy which it may modify as needed consistent with these principles.

 

GoWireless Privacy Policy

The following Privacy Policy describes the information and privacy practices for GoWireless retail stores, GoWireless.com (the "GoWireless website"), and all other locations, occasions or events where your personal information is collected by, or on behalf of, GoWireless. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to websites that are accessible through the GoWireless sites. Our websites contain links to other sites operated by third parties, including but not limited to third-party sites that display the GoWireless trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share, and secure your information.

 

Information Collected by GoWireless

As part of your interaction with GoWireless, we may collect personal information including, but not limited to:

  • Contact information, including name, mailing address, phone number, and email address.
  • Purchase information, including credit card number, billing and/or shipping information.

We may also collect demographic information, including age, personal interests, and product preferences.

While you're shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

  • Purchase products or services
  • Participate in a promotion or survey
  • Contact us with a question or concern
  • Participate in other activities with GoWireless
 

Uses of Your Personal Information

We use the personal information you provide for purposes including, but not limited to:

  • Fulfilling requests for products, services, or information
  • Providing customer services
  • Administering promotions or surveys
  • Offering new products and services
  • Improving the effectiveness of our websites, our marketing endeavors, and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed, or as described elsewhere within this policy
 

Personal Information Provided to GoWireless from Third Parties

Information From/About Friends or Family

If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, emailing our weekly ad to a friend, and emailing friends a link to your Wish List.

Information from Third Parties

GoWireless may obtain consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.

Sharing of Personal Information

GoWireless does not sell, rent, or trade your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers, and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as:

  • Fulfilling customer orders
  • Sending GoWireless marketing communications
  • Delivering packages
  • Scheduling and performing installations
  • Servicing products
  • Fulfilling subscription services
  • Conducting research, analysis, or administering surveys
  • Sending regular mail and email on behalf of GoWireless
  • Processing credit card payments
  • Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address, or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this website can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, email address, or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

At times we may partner with a third party to create a site that may look as if you are on a www.gowireless.com page. These sites may be co-branded or may have the look and feel of being on our site. However, the information collected on these pages may not be covered under the GoWireless Privacy Policy. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages.

Choices Regarding Your Personal Information

GoWireless communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content, and new products or services.

Once you provide your personal information, we may contact you through direct mail, email, or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

  1. 1. Follow the directions on an email or direct mail marketing communication you receive from us.
  2. 2. Call 866-487-1222, ext 4004 with your request and current contact information.
  3. 3. Send an email with your request and current contact information to: PrivacyRepresentative@gowireless.com.
  4. 4. Send a letter with your request and current contact information to:
    • GoWireless Inc.,
    • Attn: Customer Care/Privacy
    • 9970 W. Cheyenne Ave
    • Las Vegas, NV 89129
  5. 5. For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

If you send an email or letter request, please be sure to include your full name, address, phone number, and email address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

GoWireless will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing, and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

  • 10 business days for emails
  • 30 business days for direct mail and phone

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, information, or other organization-related communications.

Updating Your Personal Information

GoWireless wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number, and/or email information:

  1. 1. Call: 866-487-1222, ext 4004
  2. 2. Send a request to: PrivacyRepresentative@gowireless.com
  3. 3. Send a letter to:
    • GoWireless Inc.,
    • Attn: Customer Care/Privacy
    • 9970 W. Cheyenne Ave
    • Las Vegas, NV 89129

If you send an email or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

Third-Party Ad Providers and Interest-Based Advertising

We use third-party advertising companies to serve ads when you visit our Website or other sites across the Internet. These companies may use their tracking technologies and cookies to collect anonymous information (not including your name, address, email address, or telephone number) about your visits to this and other websites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and emails, and improving and enhancing our site and its content.

Collection of Children's Personal Information

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

Concerns about the Privacy or Security of Your Personal Information

Please contact our Privacy Representative to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

  1. 1. Call: 866-487-1222, ext 4004
  2. 2. Send a communication to: PrivacyRepresentative@gowireless.com
  3. 3. Send a letter to:
    • GoWireless Inc.,
    • Attn: Customer Care/Privacy
    • 9970 W. Cheyenne Ave
    • Las Vegas, NV 89129

GoWireless Text Message Terms & Conditions

By enrolling in GoWireless Mobile Marketing alerts, you consent to receive marketing texts from or on behalf of GoWireless at the mobile number you’ve provided at opt-in. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. Texts may be sent using an automated telephone dialing system.

Text , JOIN, YES to 30865 to confirm enrollment in GoWireless Marketing & GoAdvantage Loyalty Program. Regular Alerts. Message & Data Rates May Apply.

Send the words STOP to shortcode 30865 to opt-out of a campaign at any time. Send the word HELP to shortcode 30865 to get information, related to a campaign at any time. Some campaigns may be subject to additional terms and conditions.

If you have any questions or concerns about sending and receiving SMS messages, you can contact us at 1-866-487-1222 or email us at customerservice@gowireless.com

Mobile Carriers

The 30865 shortcodes we use for message services are supported on all U.S. carriers. Please note, however, that the supporting mobile carriers (but not limited to) Verizon, AT&T, Sprint & T-Mobile are not liable for delayed or undelivered messages to the customer. Pre-paid users may not be able to participate. Check with your mobile provider.

GoWireless is committed to building user trust and confidence by promoting and complying with the use of business practices that help protect the privacy of the customer and their data.

Additionally, GoWireless reserves the right to alter message frequency at any time, i.e. we may change the frequency of texts that you receive under these alert programs. We will notify you via text if we change the frequency and provide you with the opportunity to opt-out.

Arbitration and Class Action Waiver

Please read this carefully. It affects your rights.

Any dispute or claim relating in any way to your use of GoWireless will be resolved by binding arbitration, rather than court. Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and GoWireless or GoWireless’ employees, agents, successors, or

assigns, shall exclusively be settled through binding and confidential arbitration, except that you or GoWireless may take claims to small claims court if the dispute qualifies for hearing by such court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. You and GoWireless hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. (“FAA”) applies to this agreement to arbitrate and governs all questions of whether a dispute is subject to arbitration. Unless you and we agree otherwise in writing, arbitration shall be administered by the JAMS International Arbitration Rules in effect at the time of filing of the arbitration (the “JAMS Rules”). However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in this agreement and can award damages and relief (including any attorneys’ fees) authorized by law and/or the JAMS Rules. The arbitration decision and award is final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction. There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND GoWireless ARE EACH WAIVING THE RIGHT TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF JAMS WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU AND GoWireless AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING.

Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Arbitration under this agreement shall be held in the United States county where you live or work, Nevada, or any other location we mutually agree to, subject to Nevada law. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.

OPT-OUT OF AGREEMENT TO ARBITRATE: You can decline this agreement to arbitrate by emailing GoWireless at legal@GOWIRELESS.com and providing the requested information as follows: (1) your name, (2) your address, (3) your phone number, (4) the URL containing the Arbitration and Class Action Waiver provision for the GoWireless SMS Terms & Conditions, and (5) clear statement that you wish to opt-out of this arbitration provision. This opt-out notice must be emailed no later than 30 days after the date you first accept these terms and conditions.

Changes to Additional Contract Terms Limitation of Liability

To the fullest extent permissible pursuant to applicable law, we are not responsible and will not be liable for any damages of any nature, including without limitation any incidental, special or consequential damages (such as lost profits or lost business opportunities), punitive damages or attorney’s fees.

Applicable Law

Except as otherwise provided herein, your use of this service under this agreement is governed by the laws of the State of Nevada.

Severability

If any term of this agreement is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable, and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the Party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the party seeking such compensation.

Changes to Terms

These terms and conditions are subject to change at any time by GoWireless without notice.

Privacy Policy Changes

As GoWireless continues to improve the services, products, and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

 

Last revision date: 9/17/2019