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Shipping Policies

GoWireless partners with UPS to ship your packages. You'll receive a shipping confirmation email that includes your UPS tracking number.

  • UPS will not deliver packages to P.O. boxes, APO, FPO, or DPO.
  • Shipping and billing address must be the same.
  • Delivery is available for the 50 states in the U.S. only.
  • With UPS, Saturday delivery is not available in all areas.
  • We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
  • If you don't receive your order within 7 days, please contact customer service at (866) 487-1222.
  • While we try to ship all orders within 24 hours of order placement, occasionally items may be on back order. If multiple accessory shipments are required, the first accessory shipment will be sent utilizing the shipping method you selected, and all subsequent accessory shipments will be sent via ground shipping. All mobile device shipments will be sent utilizing the shipping method you selected.
  • Most of our carriers make three attempts to deliver a package. Packages that contain more than $1,300 of merchandise always require a signature. Otherwise, it is generally up to the driver's discretion to determine whether a signature is required. A shipper may require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery address. If the driver feels it's best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.