Send us a message!
We'll get back to you as soon as possible.
Frequently asked questions
If you are having issues with a particular app, try removing the app from your iPhone.
- To avoid losing any app data, first back up your information.
- Touch and hold any app icon on the Home screen until the icons start to jiggle.
- Tap the "x" in the corner of the app you want to remove. You may be prompted to rate the app.
- Tap Delete to remove the app and all of its data from your iPhone.
- Click the Home button to cancel or stop deleting apps.
- Proceed to the next step to reinstall your app
After removing an app from your iPhone, use these steps to reinstall it. Open the App Store on iPhone and locate the app to reinstall. If you previously purchased the app, tap Purchased to find it quickly, then tap the Install button. If prompted, enter your iTunes Store account information. After the app is installed, check to see if your issue is resolved.
Note: Some apps may require a Wi-Fi connection to download.
Spam Controls enable you to block unwanted messages. Spam Controls consist of two services, Call & Message Blocking and Internet Spam Controls. Verizon Wireless provides these free features to block certain phone numbers and Internet addresses from contacting you.
Yes, blocking will expire 90 days from the date of your first block. You can reestablish blocking by adding blocking preferences after they expire. You can only block up to five phone numbers at one time. Also, blocks will expire 90 days from the date you set your first blocked number.
Yes, if your number is portable, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless.
No. Your number must remain active. Canceling your service before porting will prevent you from keeping your number.
Note: You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.
Wireless to wireless ports generally should take no more than 3 to 24 hours but could take longer. Landline to wireless ports generally should take no more than four days but could take longer.
Note: Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.
You need a My Verizon account and a monthly plan package. The Family Locator service must be added to your account with at least one family member set up as an administrator and one as a participant. We recommend that you have a data plan for participant phones because data is used each time a family member is located.
Currently, Family Locator is unavailable for prepaid, My Business Account and Verizon Enterprise Center customers
You can use the Web browser on your computer or your device to locate family members. There's also a special app for AndroidTM phone users. Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.